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Why you may need to improve your communication skills and the benefits to patient care
09 Mar 2017
The body language that you display tells people as much as the words you speak
08 Feb 2017
This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.
19 Jan 2017
This P3 Business CPD module covers how to help patients and potential customers to understand the breadth of what your pharmacy offers.
22 Dec 2016
Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan
01 Nov 2016
How can the pharmacy team make sure that the time is used to best effect?
09 Aug 2016
With the pace of life so fast, can you learn how to manage it?
04 Jul 2016
Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy
31 May 2016
This looks at the process of questioning for giving advice or recommending a product
Set the right goals for your pharmacy and work towards them.
Commissioning: identify gaps in local healthcare provision
Drive through new plans with great project management skills
Practical tips for giving impressive presentations.
Beat your competitors: valuable rules for improving customer service
Get out and network: the key to growing your influence
Use negotiation techniques to help to achieve your objectives.
