refer

making-a-referral

Counter Conversations: Making a referral

Refer customers with an effective handover

30 Oct 2025

red-flag

Counter Conversations: Identifying red flag conversations

Identify red flag symptoms and make appropriate referrals

01 Oct 2025

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Recommend or refer?

This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.

17 Jul 2015

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