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This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
12 Aug 2016
This team training module focuses on older people's health and in particular, those who have been discharged from hospital.
19 Jul 2016
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
24 Jun 2016
This team training module focuses on bowel disorders such as constipation, diarrhoea, haemorrhoids and bowel cancer.
20 Jun 2016
This team training module focuses on oral care with a particular focus on gum disease.
24 May 2016
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016
This team training learning module focuses on travel health.
22 Apr 2016
This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
24 Mar 2016
This team training learning module focuses on the mental health of young people.
23 Mar 2016
This team training learning module focuses on common skincare conditions.
24 Feb 2016
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016
This team training learning module focuses on headaches and migraines.
21 Jan 2016
This learning module focuses on how to initiate conversations with customers and add value to your customer service.
15 Jan 2016
This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.
10 Dec 2015
This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
18 Nov 2015
