consultation skills

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Meaningful OTC Conversations

This guide will help you, as a member of the pharmacy team, to talk to patients at the pharmacy counter.

24 Oct 2023

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Know the pain code - AMBER

This video will empower you to deal with 'amber' situations, with practical advice to apply when concerns of codeine misuse are identified.

02 Oct 2023

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Key Treatment Goals for Erection Problems

This training video will support your conversations around treatment goals for EP products so you can help meet your customers’ needs

05 Jul 2023

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First prescriptions for Parkinson's disease

This module supports pharmacists when consulting with patients who have been prescribed Parkinson's medication for the first time.

04 May 2022

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Consultations about first prescriptions

This module supports pharmacists when consulting with patients prescribed a medicine for the first time.

16 Mar 2022

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Managing bladder weakness

Awareness and acceptance of bladder weakness has increased in recent years, but pharmacy staff need to be aware that many people suffer in silence.

01 Oct 2021

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Motivational interviewing

This learning module considers the steps involved in motivational interviewing, using a guiding rather than directing style. 

12 Dec 2016

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Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

07 Apr 2015

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