communication skills

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Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

24 Mar 2016

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Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities. 

19 Feb 2016

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Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

15 Jan 2016

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Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them. 

15 Oct 2015

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