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Confidently refuse a sale and consider how you can still support your customer
26 Nov 2025
Refer customers with an effective handover
30 Oct 2025
Identify red flag symptoms and make appropriate referrals
01 Oct 2025
Identify and take opportunities to recommend lifestyle changes
29 Aug 2025
Ensure you ask open-ended questions to improve your product recommendations
06 Aug 2025
Understand how to spot signs of embarrassment and advise on heavy menstrual bleeding
01 Jul 2025
